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Welcome to Dharmraksha
10% Off on Your First Order
Free Shipping Across India on Orders Above ₹999
100% Authentic Products
Energized Products
Premium Quality
Secure Payments
Fast Delivery
Track Order
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Privacy Policy

Introduction

At Dharmraksha, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit or use our website.

By accessing or using the Dharmraksha website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following types of information:
  • Personal Information: Name, email address, phone number, shipping and billing address, account details, etc.
  • Order Information: Products purchased, payment details, order history, etc.
  • Technical Information: IP address, browser type, device information, and website usage data.

Payment Information

When you make a payment on our website, your payment may be processed through a third-party payment gateway.

Depending on the payment method, information such as card, UPI, or banking details may be handled directly by the applicable payment service provider.

Dharmraksha does not intentionally store complete debit card or credit card details on its own servers.

Payment providers may process your information according to their own privacy policies and security practices.

How We Use Your Information

We may use the information collected from you for purposes including:
  • Processing and delivering your orders
  • Confirming your orders
  • Providing customer support
  • Responding to your questions and requests
  • Sending order and delivery updates
  • Processing eligible returns or refunds
  • Improving our products and services
  • Improving website functionality and user experience
  • Preventing fraud and unauthorized activities
  • Maintaining website security
  • Sending promotional communications where permitted
  • Complying with applicable laws and legal requirements

Order & Delivery Information

When you place an order, we may share the necessary information with relevant service providers, such as:

  • Payment gateways
  • Courier companies
  • Shipping partners
  • Delivery partners
  • Technology/service providers

This information is shared only to the extent reasonably necessary to process and deliver your order or provide the requested service.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Maintain login sessions
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant website functionality

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality, including shopping cart or account features.

Website Usage Information

When you visit our website, certain technical information may be automatically collected, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referring website
  • General usage and interaction information

This information may be used to maintain website security, analyze website performance and improve our services.

Marketing & Promotional Communications

If permitted by applicable law and where you have provided the appropriate consent or otherwise allowed us to do so, we may send you information about:

  • New products
  • Special offers
  • Discounts
  • Festive promotions
  • New arrivals
  • Important website updates

You may choose to stop receiving promotional communications by using the unsubscribe option provided in the communication or by contacting us.

Please note that even after opting out of promotional communications, we may still send essential communications relating to your orders, transactions, or account.

How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to:

  • Process payments
  • Deliver orders
  • Provide website hosting or technical services
  • Provide customer support
  • Maintain website security
  • Analyze website performance
  • Comply with legal obligations

Such sharing will be limited to what is reasonably necessary for the relevant purpose.

Legal Requirements

We may disclose personal information when we believe disclosure is necessary to:

  • Comply with applicable laws or legal processes
  • Respond to lawful requests from authorities
  • Protect our legal rights
  • Prevent fraud or misuse
  • Protect the safety of our customers, website or business
  • Enforce our Terms & Conditions

Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

  • If you click on a third-party link, you will be subject to that third party’s privacy policy and terms.
  • Dharmraksha is not responsible for the privacy practices, content, or security of third-party websites.
  • We recommend reviewing the privacy policy of any external website you visit.

Children's Privacy

Our website is intended for general users and is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Processing orders
  • Providing customer support
  • Maintaining business and transaction records
  • Resolving disputes
  • Preventing fraud
  • Meeting legal, accounting, or regulatory requirements

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

Your Privacy Rights

Depending on applicable laws, you may have rights regarding your personal information, including the ability to:

  • Request access to certain personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally applicable
  • Withdraw consent where processing is based on consent
  • Opt out of certain promotional communications
  • Raise a privacy-related concern or complaint

To exercise an applicable right, you can contact us using the details provided below.

Accuracy of Information

You are responsible for ensuring that the information you provide to Dharmraksha is accurate and up-to-date.

If any information changes, you may contact us or update the relevant information through your account, where such functionality is available.

Changes to This Privacy Policy

Dharmraksha may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

The updated policy will be published on this page along with a revised last updated date.

We encourage you to periodically review this page to stay informed about how we handle your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Dharmraksha

📧 Email: info@dharmraksha.com
📞 Customer Support: +91 9661097055
🕐 Support Hours: 10:00 AM – 7:00 PM

Subject: Privacy Policy / Data Request

We will review privacy-related requests and respond within a reasonable period, subject to applicable laws and verification requirements.

Consent

By using the Dharmraksha website, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required under applicable law, we will seek the appropriate consent before processing your personal information for the relevant purpose.

Dharmraksha is committed to handling your personal information responsibly and using it only for legitimate business, service and legal purposes.

Dhramraksha brings authentic Rudraksha, malas, crystals, bracelets, and puja products to your doorstep. Our products are carefully selected and energized with devotion to bring positive and spiritual energy into everyday life.

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100% Authentic

Original Products

100% Energized

by Expert Pandits

Why Shop With us

Premium Quality

Products

Secure & Safe

Payments

Happy Customers

All Over India

Secure By SSL

© 2026 Dhramraksha. All Right Reserved.

Dhramraksha brings authentic Rudraksha, malas, crystals, bracelets, and puja products to your doorstep. Our products are carefully selected and energized with devotion to bring positive and spiritual energy into everyday life.

Shop By Category

Customer Support

NewsLetter

Subscribe to our newsletter and get the latest updates, new products, special offers, and spiritual tips directly on WhatsApp.

Why Shop With us

100% Authentic

Original Products

100% Energized

by Expert Pandits

Premium Quality

Products

Secure & Safe

Payments

Happy Customers

All Over India

Secure By SSL

© 2026 Dhramraksha. All Right Reserved.